Overview
Focal aspires to be the preferred security services partner to key clients in Singapore. The company provides premium security to selected clients which includes banks, financial institutions, data centres, commercial installations, Integrated Resorts/tourist attractions and government departments. The company also have the experience to conduct enforcement services on behalf of the Authorities.
Quality Assurance
Focal strives to provide quality services to our clients on a consistent basis. The quality assurance plan was established to guide the operations team and it covers all required activities during the mounting, execution and monitoring phase.
To ensure operations effectiveness and responsiveness to clients, each account manager will only manage 3 to 4 assignments with about 30 security officers. With the required focus and dedication, the account manager is able to respond to any operations issues and implement appropriate corrective measures in the shortest possible time.
24/7 Operations Centre
Our 24/7 Operations Centre monitors and tracks all attendance of officers, incidents and irregularities at the various sites. The Operations Centre will send SITREPS and incident reports to the relevant key management staff. If required, response teams will be activated.
Compliance with Progressive Wage Model
In line with the implementation of the Progressive Wage Model, Focal will continue to invest in training, remuneration and career progression of our security officers.
